Zoe Nicholls

Early-career consultant with a strong foundation in customer service, team leadership, and retail operations, combined with rapidly developing analytical capabilities. Brings a practical, delivery-focused mindset and strong team support skills, contributing effectively to consulting engagements and data-driven projects. Increasingly focused on analytics and supporting senior teams in delivering insight-led outcomes.

Key Strengths

• Customer Service & Experience – Strong background in delivering high-quality customer service and managing customer interactions.
• Team Leadership & Support – Supporting team delivery, training, and development initiatives.
• Project Administration – Providing structured administrative support to enable efficient delivery.
• Analytics & Insight – Developing analytical capability, including data preparation and analysis.
• Stakeholder Collaboration – Engaging effectively with teams and supporting workshops and programme delivery.
• Process Support – Contributing to development and improvement of service processes.
• Adaptability & Learning – Rapidly building new skills, particularly in analytics and consulting delivery.

Career Highlights

Junior Consultant, Atlantic Cedar Ltd (2023–Present)

• Supports consulting engagements, providing administration, coordination, and delivery support.
• Contributes to leadership programmes and workshop facilitation.
• Developing analytics capability to support data-led project delivery.

Team Lead, Alwalton Hall Ltd (2018–2023)

• Led a hospitality team, driving service performance and resource utilisation.
• Designed and implemented incentive programmes for sales teams.
• Developed customer service processes and supported stakeholder engagement.
• Achieved consistently high (5/5) customer satisfaction ratings across review platforms.

Credentials

• Core Expertise: Customer Service, Project Administration, Retail Operations, Analytics Support.
• Functional Capabilities: Team Leadership, Customer Relationship Management, Process Development.
• Development Focus: Analytical skills development, including data preparation for spend analysis.

To learn more about Zoe's expertise and experience visit her LinkedIn.